I Need a Bigger Closet

No I don't. I need fewer clothes. 

You're not running five minutes late due to traffic. You failed to plan to leave when you needed. 

Donating is easier than renovating and planning is better than making excuses. More often than not, it's the means - not the ends - where we should focus our attention. 

Poor customer service doesn't happen because a customer complains. It happens because your company culture failed to instill a value that puts customer anticipation as a core job function of each employee. 

You didn't run out of gas because you couldn't find a gas station. There were gas stations; you just passed them all up because you wanted to keep going fast.

If you find yourself putting out fires all day, hide the matches before you go to bed. The work we do today in what shapes tomorrow's returns.