I had a chance earlier this year to speak with Tracy Maddux, CEO of CD Baby. He was discussing the company’s growth and brand and he attributed it to one thing: "We want our customers and suppliers to love working with us. We want them to use that word."
I talk about storytelling and leadership a lot, traveling and encouraging leaders on college campuses and in corporations to measure success in terms other than raw data and finances.
Perhaps our companies and organizations need some kind of love indicator. How much people love working with (not for) us. How much our people love and respect each other. How full of love their lives and communities are inside and outside of the workplace.
No matter how technologically advanced our world becomes, we are still people powered. And people are powered by love.
Robots are efficient and can make a lot of things. But only people can create love.