Leadership with heart, mind, and soul

A High Five Away From Remarkable

Added on by Sam Davidson.

My mom relays this story on her blog:

As I was checking out at Target, the clerk was very nice. He scanned my stuff, I scanned my card, we exchanged pleasantries, and I was gone. A few hours later, I drove to Starbucks and ordered my usual. When I pulled up to the window, the guy at the window said, "Today's high five day," and we high fived. He then commented that my shirt matched my car and I agreed. I got my drink, and drove off.

Which guy made the impact on my life? The high-fiver. He put a little effort into our meeting, and it boosted my spirits. I see how just the little things can make a difference to someone. Just that little effort made a personal connection that brought a smile to my face.

For me, this story conveys the following truths about being remarkable:

  • It sometimes only takes a very short step (a high-five) to be remarkable.
  • The most remarkable thing you can do is hire the right people. Anyone can learn to make a latte, but not everyone has it in them to deem it 'High Five Day' to total strangers.
  • Being remarkable means people tell stories about you, and then people tell stories about those stories.
  • You must never quit trying to be remarkable. Starbucks could have quit a long time ago, given their market share and overall brand awareness. But they continue to offer a great experience, which has always been their aim.

What small thing can you do today to be remarkable?

If you'd like to get more ideas like these sent to you each day, it's easy: sign up here.